FAQs

How can I get hold of you?

Physical (office) Address: 15287 Summer Lake Drive, Delray Beach, FL 33446 Phone : (+1) 561 566-6104 Email : smartelegantbuyerbiz@gmail.com

What are your customer support hours?

Our support hours are: Monday to Friday 8:00 am - 4:00 pm Weekends & Public Holidays: Closed

Where are you based?

Our office is located in the USA at 15287 Summer Lake Drive, Delray Beach, FL 33446-3452.The warehouses belong to our suppliers from across the globe as long as follow as they follow our prerequisite of having a robust US warehouse in order to fill our demand to have quick delivery of products for our customers. Please note: we are exclusively an online store. We don't have any physical stores or facilities that allow for browsing or purchasing directly from our warehouse.

How do I place an order?

Shopping online is much like shopping at any store! To add products to your cart, simply click on the 'Add to Cart' button to add any products to your shopping cart. You can click on a handbag icon at any time to view items in your cart and then check out. Upon checkout you'll see an overview of the products in your cart. You can adjust quantities or remove items as desired. The shopping cart will immediately update. Checkout is completed in 3 simple steps: 1. 'Sign In' to your account, or 'Checkout as a Guest'. There are many advantages to creating a customer account; primary among these is ease of use of our shop in future, including tracking your order progress. However checking out as one time guest simply entails registering your information, so that it is stored the next time you purchase a product. 2. Select your preferred payment method: Credit Card payments (Visa, MasterCard & American Express), Discover, PayPal or Amazon Pay.

How can I pay?

We offer a range of secure payment options. These include: Credit cards: Visa, MasterCard & Amex, Discover PayPal Amazon Pay

Shipping Time and Processing Orders

Shipping times are 1 to 14 working days depending on the kind of product, the quantities of product, and the delivery address. Order processing time can vary from 1- 7 days since some store products are hand-sew starting right after the product is ordered.

Returns, Exchanges, Credits & Refunds

What do I do if I received a damaged item? If you don't receive your parcel in good condition, or if anything is broken or damaged, please let us know within 7 days so that we can liaise with you over replacement, credit or refund straight away. Goods are rarely damaged in transit but - especially given the very high volumes of fragile items that we ship - it can happen and if it does then we will gladly assist with getting a replacement to you as quickly as possible or crediting or refunding you. We ask that you please simply take a photo of the damaged item and/or parcel as soon as it's received and forward these to our customer services team so that we can assist: smartelegantbuyerbiz@gmail.com

Can I return something I purchased?

You can return any goods purchased from Elegant Smart Buyer to us within 15 days of receipt. We want you to feel secure in the knowledge that we want nothing more than for you to be 100% satisfied. For more detail please review our returns & refunds policy here: https://bit.ly/3mH8xcQ